HOSPITALITY

Kelsey has worked every avenue within the hotel scene starting as front of house at The Standard East Village and then as an ambassador for CitizenM Times Square, while working on luxury cruise lines throughout. She knows how to manage daily operations while creating a special guest experience on land and at sea. 

LETS BREAK IT DOWN

Standard Hotels

  • Front desk and concierge duties

  • Leveraged extensive knowledge of NYC and World Travels to guide guests on their trips.

  • Provided exceptional assistance to high-profile guests including Leonardo DiCaprio, Bryan Cranston, and Lindsey Lohan

  • Went above and beyond for VIP clients and built a strong rapport with returning guests

  • Noted as the lead in sales for room upgrades

CitizenM Hotels     

  • Proficient in using advanced hotel systems

  • Extensive knowledge of food & beverage

  • Event coordination, bartending & barista skills.

  • Handled complex responsibilities to ensure smooth hotel operations

  • Utilized her true talent for creating personalized experiences and implemented Random Acts of Kindness (ROAKs) for guests

  • Had a lasting impact on the guest experience and made each stay unique. 

Luxury Cruise Lines    

  • Deep understanding of luxury cruise line's high-profile clientele.

  • Engaged guests through singing and social events.

  • Acted as the front of the house for entertainment programs.

  • Held the role of a safety station leader and was quick and effective in cases of emergency

It’s in her bones       

  • Coordinated for up to 200 guests at luxury venues.

  • Initiated and conducted virtual cooking classes to share requested recipes

  • Luxury brand representation

  • Decor and DIY 

PROGRAMS

HOSPITALITY

PHILOSOPHY 

Your home away from home.

  • DO YOUR RESEARCH: Understand your brand, your culture, your team, and your clientele.

  • BE PERSONABLE: Build a rapport by showing a genuine interest in your client’s stay and be a friendly mentor for your team.

  • MAKE IT MEMORABLE: provide personalized touches or curate unique and memorable experiences tailored to your guest’s preferences and background while representing your brand’s standards.

  • THINK ON YOUR TOES: Find creative ways to turn around any challenges that may arise during someone's stay. This could be your opportunity to save the day and someone’s stay!

  • LEAVE A LASTING IMPRESSION: Pay meticulous attention to detail and follow up with those whom you build positive rapport with as well as those who have feedback on how we can improve.